We’re here to help! Here are some quick answers to your frequently asked questions! If your question is not here, please contact us using this form or call us toll free at 1.877.669.4935.
Frequently Asked Questions
I need a release letter, how do I get one?
If you have paid or settled your account in full with MJR, please email us at letters@mjrcapital.com with your full name, reference number & telephone number.
Can I pay my bill online?
Yes! MJR has a number of payment options. Click here to find a method that’s best for you. Still need help? Call us today!
I can't pay in full. What options do I have?
We work with a number of lenders that can help you pay off your debt or provide a consolidation loan. We also have settlement options and in some cases, a short-term payment arrangement. We will work with you to determine which option works best. We can help, call us today!
I recently moved & I didn't get a letter from you.
Please use this form to update your contact information and we will update our records right away and send you a notice. We can help, call us today!
If I pay my debt, will you remove it from my credit bureau?
MJR sends regular updates to the credit bureau companies to reflect consumer payments. Once you’ve paid, we will update our records to reflect paid in full or settled in full. If your record was entered by the creditor, we will update them and they will update their record within 60 days.
Why are you calling me?
A creditor assigned your file with us to recover an outstanding debt. Avoiding our calls will not make the debt go away and may even impact your credit. Give us the opportunity to assist you and get rid of this debt!
We can help, call us today!
You're calling me at work.
Please use this form to update your contact information and we will update your records right away!
We can help, call us today!
You're contacting the wrong person.
We’re sorry about that. It is not our intention to call/SMS/email/mail the wrong party. Click on this form and we will update our records. Please note that if you are responsible for this debt, it still needs to be paid and may continue to negatively impact your credit.
We can help, call us today!
I filed a bankruptcy or consumer proposal with a licensed trustee.
Please use this form to provide the details of your bankruptcy or consumer proposal and we will update our records immediately. Please note that if your bankruptcy or proposal was annulled or if you incurred this debt after your discharge date, it is still owed.
We can help, call us today!
I am the Executor of the consumers estate or a family member reporting that the consumer is deceased.
We’re very sorry for your loss. Please use this form to provide the consumer’s name, date of birth, and reference number. We need a copy of the death certificate or obituary. Once received, we will update our client and close our file. Questions? Please contact us for assistance!