One full-time permanent position available, immediate start date

Locations: MJR Markham, 60 Centurian Drive, Suite 201, North Tower, Markham, ON  L3R 8T6

MJR Capital Services Inc. (MJR) has established itself as a top-performing national supplier of collection and outsourcing services. We provide best-in-class service to a distinguished list of Canada’s top credit granters, and we continue to experience strong, steady growth year over year.  MJR’s success in driving value and maintaining a high-level of performance for our top-tier clients can be attributed to a philosophy of dedication to client satisfaction, commercial flexibility, experience and investment in leading-edge technology. 

The past 2.5 years have put pressure on all facets of society forcing consumers and businesses to adapt, including the receivables management industry.  MJR Capital has not only been able to navigate these changing times, but we have grown. We expect delinquency levels will climb and as such, MJR is preparing for rapid growth with our existing client base.

We are looking to immediately fill two Senior Manager roles to improve our current processes and our performance levels.  Are you a dynamic leader who is seeking a new challenge and an opportunity to make your mark on the receivables management industry?  

Summary

The Senior Manager, Third Party Collections will primarily be responsible for managing a client group and a team of collection staff and transfer agents.   The Senior Manager will develop and maintain team building relationships with collection staff, transfer agents, and the organization’s support partners.  Using an established suite of performance and productivity reports, the Senior Manager will conduct ongoing data-driven coaching sessions with staff to help each team member to consistently meet daily, weekly and monthly targets.  The Senior Manager will act as a key point of contact for the organization’s partners and clients and shall collaborate with its senior leadership to identify performance, resource and growth opportunities. 

Responsibilities

• Master a full understanding of our clients’ directives, service and performance requirements and competitive measurements.
• Plan, execute and validate daily work plans to consistently meet targets established by our clients and the organization.
• Coach, train and mentor staff to consistently meet individual and client targets using established tools.
• Coach staff regarding Canadian federal & provincial regulatory policies; client and MJR service & policy requirements.
• Engage with senior leadership to develop effective collection strategies, growth opportunities, and continuous improvement plans.
• Identify resource opportunities needed for success and communicate with MJR’s support groups (e.g., HR, IT, Client Services, Accounting, Legal, Compliance, QA).
• Provide ongoing communication as needed with all stakeholders.

Qualifications

• Minimum 5 years working in 3rd party collections.
• Minimum 2 years of managing and coaching staff.
• Proven ability to engage and motivate collection staff.
• Proven ability to develop debt collection strategy.
• Demonstrated experience in managing dialer technologies and contact strategies.
• Demonstrated experience in managing and measuring collection performance in a competitive collection environment. 
• Demonstrated experience in recruitment of collection staff.
• Strong written and verbal communication skills are a must.
• Strong leadership skills in understanding performance drivers and implementing continuous improvement strategies with support groups (e.g., HR, IT, Client Services, Legal, Compliance, QA, Senior Leadership).
• An understanding of the DRS and/or Debtmaster collection platforms is an asset.
• An advanced understanding of Microsoft Excel is an asset.
• An understanding of the legal process is an asset.

The Senior Manager, Third Party Collections reports to MJR’s Senior Vice President.  

MJR Capital Services Inc. is an equal opportunity employer.  We offer competitive salary packages, including attainable monthly bonuses, an incredible work environment, and career advancement opportunities. If you are looking for a new challenge contact us today. We are looking forward to working with you.

Job Types: Full-time, Permanent

Salary: Salary commensurate upon experience + monthly bonus opportunities.

Qualified applicants should email a resume and covering letter including available start date and salary expectations to Lorne Smith, Senior Vice President at lsmith@mjrcapital.com. Please use subject header: MJR Senior Manager, Third Party Collections.  Thank you for your interest, however, only qualified applicants will be contacted.

Location:  MJR Mississauga, 6285 Northam Drive, 4th Floor, Mississauga, ON  L4V 1X5

MJR Capital Services Inc. (MJR) has established itself as a top-performing national supplier of collection and outsourcing services. We provide best-in-class service to a distinguished list of Canada’s top credit granters, and we continue to experience strong, steady growth year over year. MJR’s success in driving value and maintaining a high-level of performance for our top-tier clients can be attributed to a philosophy of dedication to client satisfaction, commercial flexibility, experience and investment in leading-edge technology. 

We are seeking an experienced, positive and team-oriented Business Development Manager. The incumbent shall be responsible for the development and implementation of sales strategies for increasing sales and profits through our existing and prospective client list.

Summary

The Business Development Manager will primarily be responsible for planning and driving the day to day sales outreach goals of the organization, including developing and maintaining relationships with the organization’s partners and prospective partners, identifying and cultivating potential partnerships and sales strategy development by industry group. The Sales Manager will act as a key point of contact for the organization’s partners and prospective clients and shall collaborate with its senior leadership to identify sales opportunities and partnering strategies. 

Responsibilities

• Maintain an up to date sales database for the company’s clients and prospective clients including contact information, relationships, specific deliverables and timelines, and other information as required.
• Develop a growth strategy focused both on financial gain and client satisfaction.
• Develop, prepare and deliver communications material for MJR’s clients and prospects.
• Review, update and deliver social media communications in conjunction with our social media provider.
• Communicate recovery and trend reporting, and any other ongoing reporting requirements.  
• Solicit feedback and administer practices and procedures to enhance operations and enable MJR to strengthen its relationship with its clients and prospects.  
• Support MJR senior management through summary reports and notifications of important client events, etc.
• Work with MJR management to document and track company initiatives with a view to developing communications and sales strategies.
• Analyze the effectiveness of our outreach; recommend and implement changes based on findings. 
• Act as liaison to MJR management for completion of day-to-day administrative and operational issues. 
• Identify audience and appropriate formats for media.
• Other duties as assigned.

Qualifications

• Excellent verbal and written communication skills are a must.  
• Minimum 3 years work experience in sales or communications with management and executive level contacts. 
• Experience in managing social media communications.  
• Expert proficiency in Microsoft Office, particularly with Excel, Word and PowerPoint.
• Experience in leading RFPs, audits and project management an asset.
• Proven organizational and time management skills; demonstrated ability to manage multiple projects simultaneously and meet tight deadlines.

The Sales Manager reports directly to the Senior Vice President.  Some travel is required to meet with our business partners, most of which are in the GTA.  

MJR Capital Services Inc. is an equal opportunity employer.  We offer competitive salary packages, an incredible work environment, and career advancement opportunities. 

Qualified applicants should email a resume and covering letter including available start date and salary expectations to Lorne Smith, LSmith@MJRCapital.com.  Please use subject header: MJR Business Development Manager.  Thank you for your interest, however, only qualified applicants will be contacted. 

Location:  Mississauga (Dixie & Derry area) or Markham (Woodbine & Hwy 7 area)

Are you looking for a challenging career, and not just a job?

Impatient to earn more money now?

Due to our consistently strong results, MJR is expanding!  

We are currently looking for dynamic individuals to join our team. 

MJR has who possess the following qualifications:

• Minimum of 6 months experience in a 1st/3rd party collections environment – required.
• Bank collections experience an asset.
• Excellent verbal and written communication skills with professional phone mannerism.

• Proven ability to meet or exceed collection targets assigned.
• Excellent attendance record and dedication.
• Self motivated & a winning attitude.
• Ability to work independently and as part of a team environment

We are willing to train the right people.

Compensation packages include: 

• Competitive Salary based on your experience
• Attainable monthly bonus structure with no maximums
• Bonuses and incentives
• Opportunity for growth and advancement
• Work from office and/or work from home opportunities 
• Benefits:
  • Dental care
  • Vision care
  • Extended health care

MJR is an equal opportunity employer.  We offer a collaborative team environment with leading edge technology, support resources, and a strong desire to succeed in all that we do!

If you are currently a collections officer, or if you have recent collections experience, and are looking for advancement in your career, send us your resume.

*All applications are kept confidential*

Email resume to MJRHR@mjrcapital.com  with “Senior & Intermediate Collector” in the subject line.